A Guide to Cancelling Orders on Zalora Philippines in 2024

 

If you need to cancel an order on #Zalora Philippines, the process is straightforward but time-sensitive. You can cancel your order before it is shipped by accessing your account on the Zalora website or app. If the order has already been dispatched, cancellation may no longer be possible, but you can initiate a return after delivery. If you encounter any issues, Zalora's customer service team is available to assist you. Be sure to review their cancellation policies for any applicable terms and conditions.

To cancel an order on Zalora Philippines in 2024, you can follow these steps:

1. Check if the Order is Eligible for Cancellation:

  • Orders that are still being processed (not shipped) can be canceled.
  • Once an order is dispatched or in transit, it may not be possible to cancel it.

2. Canceling through the #Zalora Website or App:

  • On the Zalora Website:
    1. Visit the #Zalora website and log in to your account.
    2. Go to "My Orders" (found in your account settings).
    3. Locate the order you wish to cancel.
    4. If the order is still eligible for cancellation, you should see an option like "Cancel Order." Click on this option.
  • On the Zalora Mobile App:
    1. Open the Zalora app and log in to your account.
    2. Tap on the "Account" tab at the bottom of the screen.
    3. Select "Orders" from the menu.
    4. Find the order you want to cancel.
    5. If the order is eligible, tap "Cancel Order."

3. Contact Customer Support:

  • If you're unable to cancel the order directly on the website or app, you can reach out to Zalora's customer service team for assistance.
  • You can contact them via:
    • Live Chat: Available on the Zalora website or app for instant support.
    • Email: You can email Zalora support at support@zalora.com.ph for inquiries about cancellations.
    • Phone: Zalora may have a customer service hotline in your area (check their website or app).

4. Cancellation Terms #ZaloraPH:

  • Ensure that the order is within Zalora’s cancellation window (typically before it is shipped). Once an item is in transit, the cancellation may no longer be possible, but you can request a return after delivery.
  • Zalora may charge a small fee for cancellations in some cases, and they might offer you a store credit instead of a refund, depending on the situation.

5. Return after Delivery (if cancellation is not possible):

  • If the item has already been shipped and you cannot cancel the order, you can initiate a return once the package is delivered. Zalora usually offers returns within 30 days of receiving the order.

Always check Zalora's current return and cancellation policies on their website or app, as policies can change over time.

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